Frequently Asked Questions

• What time is check-in and check-out?

  16:00 check-in and 11:00 check-out. Upon availability and previous notice we are flexible and always try to meet various needs.

• Is the Price per Apartment or per person?

  You pay for the apartment for the group of up to 4 people. We charge extra little money for each additional person above four. We also have a maximum amount of people who can stay in each apartment. See our rates

• Do all apartments have double beds?

  All our apartments have double beds.

• Do I get fresh towels, linen and soap?

  Yes, you do.

• Is breakfast included?

  No, but there is no need as all apartments have a kitchen, and there are several restaurants in the neighborhood.

• Is there a lift?

  Usually not. There are no lifts in the Old Town. If you need an apartment with fewer stairs, you can make use of our apartments located on the ground floor.

• Are the apartments near the center?

  Yes, the apartments are in the center – within short walking distance from the market square - the heart of Krakow.

• Are the apartments safe?

  Yes. Although Krakow is generally considered to be a safe city, our apartments are located in particularly risk-free neighborhood.

• How many people can share 1 apartment?

  up to 10

• Can I reserve a pick-up service from the airport?

  Yes, you can request our meet-and-greet service in the booking form and we will arrange it for you. Check what extra services we offer.

• Where can I park my car

  One of our apartments has its own basement parking area and we do not charge extra money for this option. In case you will book the apartment without its own car park, you can park your car on paid public parking along the street- in front of the building, it is free of charge during the night (8pm-10am) and at weekends (Fri. 8pm - Mon. 10 am).

• What does the check-in look like?

  At previously arranged time, our representative will await you in your apartment (unless you require meet-and-greet service – see extra services) Check-in is after 16 midday although you may be able to check in earlier if someone checks out before 16 or if the apartment was vacant on the previous night.

• How can I make my reservation with minimum delay?

  Our booking system is synchronized with the apartment calendar (always up-to-date) and thus allows to see availability and check the price on onlinne price calculator. Once you have filled in and sent the booking form, you can be almost certain that your booking is provisionally guaranteed. As soon as you have received from us the booking confirmation, your booking will be guaranteed for 24hours.

• Is there any good restaurant nearby with Traditional Polish food in the Old Town?

  Yes, there are many in the Old Town Square.

• What Traditional Polish food is worth tasting in a restaurant?

  Żurek (soup), Pierogi Ruskie, Bigos (cabbage with meat-made the POLISH way), Gołąbki (Stuffed cabbage), Desert: Makowiec, Sernik

CANCELLATION POLICY

• CANCELLATION POLICY

  We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients cancel their stay in our apartments, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation as long as we are able to fill the places. However, we tend to be strict in case of no show or any cancellations within high season being the most important time of the year in this business.
  
  Bookings:
  charge 30 % of your stay - Cancellation more than 30 days prior to arrival
  charge 50 % of your stay - Cancellation 30 and less days before arrival
  In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit.